Contact Us
Got a question about a review, spotted something out of date, or want to flag a Canadian casino we haven't covered yet? This page explains how to reach the Online Casino Canada team and what kind of enquiries we're best placed to help with.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of business days, though it can take a little longer during busier periods.
When you get in touch, it helps to include:
- The name of the casino your question relates to, if applicable
- Any relevant screenshots or details, especially for bonus terms or site errors
- Whether you're asking as a player, a casino operator, or a fellow publisher
What we can and can't help with
Online Casino Canada is an independent comparison site. We research and rank Canadian online casinos, but we are not a casino operator, a payment provider, or a regulator. That means there are limits to what we can do on your behalf:
- We can help with: corrections to bonus terms or ratings, questions about how we assess and rank casinos, suggestions for brands to review, and general feedback on the site.
- We can't help with: account issues, deposits, withdrawals, verification (KYC), or disputes with a specific casino. For any of that, you'll need to contact the casino's own customer support team directly, since they hold your account details and transaction history.
If you're dealing with a dispute a casino won't resolve, most licensed operators publish an alternative dispute resolution (ADR) contact or refer you to their licensing authority — check the casino's terms page or licence footer for that information.
Reporting an issue with a listed casino
Our rankings are based on published terms, ongoing research, and factors like game selection, payment options, and licensing information available at the time of review. If you've played at one of the brands featured on this site — such as those in our current top rankings — and had an experience that doesn't match what we've written, tell us. Player feedback is one of the ways we keep listings accurate, and we do act on credible reports.
We won't be able to intervene in individual account disputes, but persistent or serious complaints about a listed operator do factor into whether that brand stays on our recommended list.
Concerned about your gambling habits?
If you or someone you know is struggling to keep gambling under control, that's a separate and more urgent matter than a general enquiry. Our Responsible Gambling page has information on setting limits, self-exclusion, and where to find support in Canada. Please use that page rather than waiting on an email reply if you need help now.
Other useful pages before you write in
A lot of common questions are already answered elsewhere on the site, which may save you a wait for a reply:
- Curious who we are and how Online Casino Canada operates? See our About Us page.
- Want to understand the legal wording behind our reviews and rankings? Check our Terms and Conditions.
- Playing from outside Canada or looking for options beyond GamStop-affiliated markets? That's covered on our Non GamStop Casinos page.
For casino operators and industry contacts
If you represent a casino brand and want to discuss a listing, correct a factual detail, or raise a commercial enquiry, please use the same email address and mark your subject line clearly. Note that Online Casino Canada may earn commission from some of the operators listed on this site, but that arrangement never decides how a casino is rated or ranked — enquiries from operators are handled separately from our editorial research.